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"Poor Care"

About: Wild Rose Clinic

(as the patient),

I was scheduled to see a nurse practitioner for a meet and greet initial appointment. After arriving for my appointment, the nurse practitioner failed to show up to work that day and I had to be rescheduled. My appointment then was canceled and rescheduled 3 more times because the nurse practitioner called in sick. Once I finally got to see the nurse practitioner, my referral was not done as indicated. When I followed up, I was told the nurse practitioner changed clinics and was given the new phone number to call. The nurse practitioner did not inform me that they were moving clinics. When I called the new clinic to make a follow up appointment, the nurse practitioner refused to see me and said I was not a patient and needed to go back to the previous clinic. Unfortunately, the other care provider there was unable to see me because the patient load was already full. Now I am left with no one to take care of me!!

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Responses

Response from Moderator, Care Opinion Canada last month
Submitted on 2025-07-09 at 10:46 AM
Published on Care Opinion Canada at 10:46 AM


Hello Andck69

We understand how personal healthcare journeys can be, and we truly appreciate you taking the time to share your experience with obtaining an appointment with a new care provider.

We have shared your story with the service provider. As the provider is new to the Care Opinion program, there may be a delay in receiving a response to your feedback. The Care Opinion team is working with them in an effort to ensure your feedback is shared and the conversation is started.

Your feedback holds great value. Stories like yours contribute to greater transparency in healthcare and helps bring attention to areas that may need improvement.

Thank you for sharing.

Warm Regards,
The Moderation Team

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