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"Feeling Uncomfortable and Disrespected by Medical Clinic"

About: Circle Medical @ Copperfield

(as the patient),

I had what I feel is an extremely unprofessional experience with a doctor and a member of clinic staff at Circle Medical. I feel the level of unprofessional and inappropriate behaviour I encountered was unacceptable and left me feeling uncomfortable and disrespected. I feel that clear boundaries were not maintained, the way I was spoken to and my concerns were not handled with the care or professionalism you would expect in a medical setting. This experience has completely broken my trust, to the point where I will not ever return to this clinic. I feel the clinic should review its standards of conduct and patient care, as no one should have to feel this way when seeking medical help!

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Responses

Response from Kay Mitchell, Medical Office Assistant (MOA), Circle Medical @ Copperfield 3 weeks ago
Kay Mitchell
Medical Office Assistant (MOA),
Circle Medical @ Copperfield

Medical Office Assistant

Submitted on 2026-04-01 at 5:04 PM
Published on Care Opinion Canada on 2026-04-02 at 1:45 PM


We apologize for your experience. Please contact our Clinic Manager, Riana, to resolve this matter. We will take your feedback seriously and address this promptly to prevent similar incidents from occurring.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by waltzhj66 (the patient)

Thank you for the generic apology, but this response completely misses the point. What happened wasn’t a simple experience it was outright disrespect and unprofessional behavior. Being dismissed without even being heard is unacceptable by any standard.

If you’re serious about taking feedback seriously, start by actually investigating what happened instead of sending copy-paste responses. I expect real accountability, not damage control.

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