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Small Problem Gets Great Support

Posted By HappyInCalgary

"Small Problem Gets Great Support"

About: Calgary Foothills PCN Primary Care Alberta

(as a service user),

Lily at the PCN network here in Calgary went over and above when I could not find a message sent from my healthcare provider.

She directed me to the website, took me through the login process and made sure that I was able to logon to receive those messages.

What a pleasant experience. 

Well done!
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Responses

Response from Melissa Conniff, Director, Calgary Foothills Primary Care Network 3 weeks ago
Melissa Conniff
Director,
Calgary Foothills Primary Care Network

Submitted on 2026-04-21 at 3:57 PM
Published on Care Opinion Canada on 2026-04-22 at 10:49 AM

picture of Melissa Conniff

Hello HappyInCalgary,

My name is Melissa, I am one of the directors at Calgary Foothills Primary Care Network that supports our patient experience and engagement.

Thank you for taking the time to share your experience. I am very happy to hear that Lily was able to support you in logging in to find a note from your healthcare provider.

If you have any suggestions on how we might have supported you easily finding this note, we are open to hearing about it. The system is fairly new to us and any feedback you have to support our process is appreciated.

You can respond to this post or email me directly at melissa.conniff@cfpcn.ca.

I have passed on the feedback to Lily and her manager. Thank you again for sharing your experience with us.

Melissa

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