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"My Care Experience at CareWest Dr Fanning"

About: Carewest Dr. Vernon Fanning Centre Foothills Medical Centre

(as a service user),

I was sent there with a compound fracture I was not to put weight of any kind on my leg.  To me the place was a disgrace, I found the staff hard to deal with, I waited hours to be taken to the bathroom. I developed rashes on my bottom. I needed help and waited for at least an hour. In my room I thought the floor was disgustingly dirty I never saw it cleaned or washed and smelled like urine. To me the food was disgusting and I could only eat the oatmeal and salad lost a ton of weight. I found the physio unhelpful, I wondered if they look at the report from my surgeon stating I could not put weight on my leg, as this was always an argument. The cast clinic team notice the infection of my leg when I went, I believe it was because my incision was not cleaned.

In the several months I was there I noticed the caregivers seemed to often be sitting in a corner texting on their phones.

I am home and able to walk because I did what my surgeon told me to do.

I had such bad rashes, as I only got 2 depends in 24 hrs and to bad if you filled it with urine or bowel movement you just sat in it …. This has been the worse part of my life.  I would like to see this place cleaned out with fresh staff, fully cleaned, and have the proper people who look in to see what’s going on.  

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Responses

Response from Julia Marsh, 2 West RCTP (Rehab to Community Transition Program), Carewest Dr. Vernon Fanning Centre last month
Julia Marsh
2 West RCTP (Rehab to Community Transition Program),
Carewest Dr. Vernon Fanning Centre
Submitted on 2026-07-13 at 2:06 PM
Published on Care Opinion Canada at 3:38 PM


Hello! Thank you for taking the time to share your experience. I am very sorry to hear that your stay with us left you feeling unsupported and frustrated during what was already a difficult period of recovery following a serious injury.

The goal of Carewest's Rehabilitation and Community Transition Program is to help people recover after an injury or illness by providing nursing care, therapy, and support that promotes independence and a safe return to the community. We believe recovery is most successful when patients, families, and the health-care team work together with clear goals and open communication.

It is concerning to read your comments regarding response times, personal care, cleanliness, nutrition, communication about your rehabilitation plan, and your overall experience on the unit. Every person in our program deserves to feel respected, heard, and supported throughout their rehabilitation journey, and I am sorry that this was not your experience. Our program is built around helping individuals regain function through nursing support, therapy, education, and discharge planning.

We take concerns related to patient care, safety, comfort, and the care environment very seriously. Feedback such as yours helps us evaluate our services and identify opportunities for improvement. I will be sharing your concerns with our Food Services team and our maintenance department. While I am unable to discuss any individual's care in a public forum, I would welcome the opportunity to learn more about your specific experience and ensure your concerns are reviewed by the appropriate leaders. If you would be interested in reaching out to speak with me, I welcome you to call the unit at 403-230-6945.

I am pleased to hear that you are now home and continuing your recovery. Thank you again for sharing your perspective, and I wish you all the best as you move forward.

Julia, Director of Care, Carewest, Dr. Vernon Fanning Centre, RCTP

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