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"Great Experience With Telephone Mental Health Assessment"

About: South Calgary PCN Wellness Centre / Centralized Primary Care Behavioural Health

(as a service user),

I had my mental health assessment with Ashley. I feel I haven’t had many good experiences with doctors or mental health professionals in the past, but she was very different even though our appointment was over the phone. She was very attentive to what I was saying and she took a position of understanding and support, instead of somebody who is simply just trying to be a professional at their job. We were able to make jokes which made it a lot less awkward for me. And the way she asks questions is not aggressive or scary even through one hour of talking over the phone. I’ve had such a great experience and would definitely recommend Ashley for younger women as it is a very judgmental-free zone. 

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Responses

Response from Sarah Allen, Communications Coordinator, Primary Care Services, South Calgary Primary Care Network 2 weeks ago
Sarah Allen
Communications Coordinator, Primary Care Services,
South Calgary Primary Care Network
Submitted on 2026-07-24 at 3:58 PM
Published on Care Opinion Canada at 3:58 PM


picture of Sarah Allen

Thank you for taking the time to share your story with us. We're so glad to hear that your intake call with Ashley left you feeling heard, understood, and supported. Starting the process of accessing mental health care can feel overwhelming, especially if past experiences have made it difficult to trust the process. It means a great deal to know that Ashley's compassionate, approachable, and non-judgmental approach helped you feel more comfortable, even over the phone.

We will be sure to share your kind words with Ashley, who I'm sure will appreciate knowing the positive impact she had. We wish you all the best as you continue your mental health journey.

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