"Everyone Should Be Greeted This Way"

I had been holding on to an x-ray requisition for a couple months because I dreaded going in without an appointment (my requisition didn’t require booking in advance). I finally decided to go and dropped into Beam  Radiology in Trinity Hills last week. I was pleasantly surprised by the warm welcome from the staff. They acknowledged me through eye contact upon entering. They greeted me with a smile when it was my turn to come to the desk. They were very polite in asking for my healthcare card and confirming my details. They asked how my day had been going and then asked me to have a seat. I waited for hardly five minutes. The front desk person then came and asked me to follow them and took me right to the room. I didn’t have to figure out which hallway to go down or get lost in what is usually a maze. The x-ray technician then greeted me with a smile. She asked me to take out my earrings and then proceeded to help me as it was difficult to get them out. She was extremely friendly and informative throughout the whole procedure. I was then told by the x-ray technician to have a great day and as I walked by the front desk, they told me to have a great day as well. I honestly felt really good and glad that I chose Beam radiology that day. I know that busier clinics it may be more challenging, but I think you can always make room for eye contact acknowledgment, and a smile. Just my thoughts though.