"Timely, Friendly Care but Complicated Parking"

Hello Apriljd98

Thank you for taking the time to share your experience about our parking and the challenges you faced. Despite the parking issues, we are very pleased that your appointment was on time, and the staff was friendly, caring, and that your overall experience was positive.

We understand how stressful it was for you when the online parking system was not easy to navigate prior to going to your appointment. While the parking system is provided by an external company, we are in touch with them and pass along issues as they arise and as we receive feedback from our patients.

For your next appointment, there is a parking pay machine in our clinic on the 5th floor, and this is in place so that PCN staff can assist patients as needed. We will review the information we send out to patients in advance of their appointment to ensure we are clear that patients can receive assistance with parking from our staff on the 5th floor.

In the future, you are welcome to book a phone or virtual appointment to avoid needing to come on site, if that is more supportive for your care.

Thanks again for sharing your feedback. We wish you the very best with your health and wellness.

Warm Regards

Leanne Kiss

Program Manager

Patient Engagement