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Quick and Efficient Same Day Appointment

Posted By zebraym95

"Quick and Efficient Same Day Appointment"

About: Calgary Foothills PCN / Access 365 Health Link 811

(as a service user),

After the receptionist at my Dr’s office told me she couldn’t get me in for over 2 weeks, she suggested I call 811. I did so, and the nurse on the phone was very proficient, and made me a same day appt at this clinic. I couldn’t believe it when I arrived. It was so spacious, quiet and peaceful. I was checked in immediately and within about 3 minutes (7 minutes before my appt time) was called to go in. Nurse Ginger got me settled in and did the prerequisite testing. She is awesome. Super warm, friendly, competent and funny. She was also training a new gal and it was clear to me that she was also appreciated in that capacity. The nurse practitioner I saw was Vicky. Also really awesome and knowledgeable and quickly got me squared away. I was in and out of the building (including figuring out the paid parking) in about 35 minutes. Unreal!! and I felt heard and cared for. Also very unusual during these turbulent times.  I will try and go to this clinic anytime I am in need of medical services. They are Great!!

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Responses

Response from Barbara Siebel, Director of Nursing, Health Link 811, Primary Care Alberta yesterday
Barbara Siebel
Director of Nursing, Health Link 811,
Primary Care Alberta

Submitted on 2026-08-14 at 12:08 PM
Published on Care Opinion Canada at 1:26 PM

picture of Barbara Siebel

Thank you for taking the time to share such a positive experience.

It is wonderful to hear that you felt heard, cared for, and supported throughout your interaction with Health Link 811 and your subsequent same-day appointment.

Our Health Link 811 nurses work closely with primary care and community healthcare partners across Alberta to help ensure Albertans receive the right care, in the right place, at the right time. Your experience is an excellent example of how effective clinical assessment, care navigation, and collaboration across the healthcare system can support timely access to care while creating a positive patient experience.

We are especially pleased to hear about the professionalism, compassion, and expertise demonstrated by the Health Link nurse who supported you, as well as Nurse Ginger and Nurse Practitioner Vicky. It is gratifying to know that their efforts helped ensure you received the care you needed quickly and efficiently.

Thank you for recognizing the healthcare professionals involved in your care and for sharing your experience. Stories such as yours remind us of the impact that compassionate, coordinated care can have on the people we serve and reinforce the value of strong partnerships across Alberta's healthcare system.

Sincerely,
Barbara Siebel
Provincial Director of Nursing
Health Link 811, Primary Care Alberta
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Response from Melissa Conniff, Director, Calgary Foothills Primary Care Network yesterday
Melissa Conniff
Director,
Calgary Foothills Primary Care Network

Submitted on 2026-08-14 at 1:31 PM
Published on Care Opinion Canada at 1:40 PM

picture of Melissa Conniff

Hello zebraym95,

Thank you for taking the time to let us know about your positive experience with the health system, including the Access 365 clinic.

It is great to hear that you were triaged to the right place by 811 and that you felt heard, valued and cared for in a timely manner.

I will pass along your kind words to Ginger, Vicky and the rest of the Access 365 team to ensure they are aware of the great care they are providing.

If there were any opportunities you saw for us to improve, please feel free to let us know as well.

Thank you again for sharing this feedback.

Melissa Conniff

Director of Strategic Initiatives and Evaluation

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