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Outstanding Support from 811 and Foothills PCN

Posted By cyclonejp47

"Outstanding Support from 811 and Foothills PCN"

About: Calgary Foothills PCN / Access 365 Health Link 811

(as a relative),

We called 811 about my parent who is older and visiting from another country. We needed quick action for their shingles symptoms and the attentive and diligent staff at 811 got us a PCN appointment just 90 minutes later. The nurse and doctor took great care of my parent and the prescribed medication had them feeling much better within 24 hours. And there was no charge for it all. We could not be happier. Thank you AHS!!!

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Responses

Response from Leanne Kiss, Program Manager, Calgary Foothills Primary Care Network 3 weeks ago
Leanne Kiss
Program Manager,
Calgary Foothills Primary Care Network

Submitted on 2026-08-26 at 2:50 PM
Published on Care Opinion Canada at 2:50 PM

picture of Leanne Kiss

Hello Cyclonejp47

Thank you for sharing a recent positive experience with the collaborative care between 811 Health Link and Calgary Foothills PCN, Access 365 Clinic.

We are very pleased to know that you're visiting parent was able to access an appointment within 90 minutes. and that the nurse and doctor at our Access 365 Clinic were caring and provided medication and treatment that helped your parent to feel much better within 24 hours of receiving care.

We are very fortunate to collaborate with 811 Health Link, and we know from stories like yours, that the partnership is really helping patients get the right care, from the right provider, at the right time.

Thanks again for providing your feedback and I will share with the Access 365 managers and staff.

Wishing your parent future health and wellness, as they enjoy their time with you.

Warm Regards,

Leanne Kiss

Program Manager, Patient Engagement

Calgary Foothills PCN

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Response from Barbara Siebel, Director of Nursing, Health Link 811, Primary Care Alberta 3 weeks ago
Barbara Siebel
Director of Nursing, Health Link 811,
Primary Care Alberta

Submitted on 2026-08-26 at 4:45 PM
Published on Care Opinion Canada on 2026-08-27 at 9:14 AM

picture of Barbara Siebel

Thank you for sharing this wonderful feedback for the timely care provided for your parent.

This commendation is a great example of the value of the partnership between Health Link 811 and the Calgary Foothills PCN in ensuring patients receive timely access to the right care at the right time.

We are pleased that our Health Link team was able to facilitate a same-day appointment and that the patient received prompt assessment and treatment, resulting in such a positive outcome. Experiences like this highlight the impact of seamless collaboration across our organizations and the dedication of both our nursing staff and PCN clinicians to delivering patient-centered care.

We will be sharing this feedback with the Health Link team involved, as recognition of their attentiveness, diligence, and commitment to supporting Albertans and their families.

Thank you again for your partnership and for taking the time to share this patient's experience.

Kind regards,

Barbara Siebel
Director of Nursing, Health Link 811
Primary Care Alberta

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