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Booking With PCN Services

Posted By plutobeauto

"Booking With PCN Services"

About: Calgary Foothills PCN

(as the patient),

Lily at Calgary Foothills PCN called to help book me an appointment. She was very caring and provided me with multiple additional resources so that I always have somewhere to go for help. I feel she went above and beyond and I really appreciate her.

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Responses

Response from Leanne Kiss, Program Manager, Calgary Foothills Primary Care Network yesterday
Leanne Kiss
Program Manager,
Calgary Foothills Primary Care Network

Submitted on 2026-08-31 at 2:32 PM
Published on Care Opinion Canada at 2:32 PM

picture of Leanne Kiss

Hello

Thank you very much for sharing your wonderful experience with booking an appointment at our PCN and for letting us know how Lily, one of our Medical Office Assistants, was able to help you.

We know that Lily has a very kind and person-centered approach, and that she lives out our organizational values each day, Lily's interactions with patients are exceptional, and she consistently goes above and beyond to ensure that people feel heard, supported, and cared for. By her sharing resources and letting you know where you can go for more information, it has provided you with comfort and allows you to select information when the time is right for you.

I will pass along your positive feedback to Lily, her manager and colleagues.

Thank you again for sharing your kind words. I know it will make Lily's day!

Warm Regards,

Leanne Kiss

Program Manager, Patient Engagement

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