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"Severe Trauma Injury: Feeling Failed by Public Healthcare"

About: University of Alberta Hospital / Ear, Nose, and Throat (ENT)

(as the patient),

I was seriously injured in a car accident as a child and I believe my injuries were never addressed properly in the public health care system in Alberta.

My head and face have been asymmetrical since the accident (one whole side of my body was severely injured). I was released from hospital and expected to go back to school like nothing was wrong with me the following day.  

Mid Life, I was flagged with severe breathing problems (both my air ways may have been cut off in that accident as a child, which in my opinion, was neglected by the public health system). 

Now, I feel that this health system is treating my trauma injury as cosmetic - even with pictures before and after the accident - they still expect me to pay.  The specialist I was seeing has now closed my files even though I am still having trouble breathing.  I am disgusted, to say the least. In my opinion, it seems like only healthy, wealthy people can get care.

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Responses

Response from Care Opinion Canada 2 weeks ago
Submitted on 2026-09-21 at 2:51 PM
Published on Care Opinion Canada at 2:51 PM


Dear Frustrated,

Thank you for your thoughtful and honest reflection on your experience with the Ear, Nose and Throat specialty at University of Alberta Hospital. We understand how important it is to have healthcare experiences acknowledged, and we truly appreciate your willingness to share. Your story was very moving and we are sorry to hear that you do not feel you are getting the care you need.

While the provider in your story is not currently on Care Opinion, we will make an effort to contact them. Even if we are unable to connect with them, please know that your feedback is valuable — it brings attention to real experiences and plays a role in improving care for others.

Thank you for helping to drive positive change and we wish you the best in your healthcare journey.

Warm regards,

The Care Opinion Moderation Team

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