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Quick Access to Care Meant I Felt Safe Visiting Sick Family

Posted By shudderch85

"Quick Access to Care Meant I Felt Safe Visiting Sick Family"

About: Calgary Foothills PCN / Access 365 Health Link 811

(as the patient),

I broke out in a rash. I was particularly concerned because my brother has a serious medical condition and I was visiting him in the hospital. I phoned 811 and ultimately wound up at Access 365 Clinic in the University District. Because my brother’s condition is quite serious I needed a diagnosis quickly; I needed to know if I had something contagious that I could give to my brother. It turned out to be a minor matter from my point of view, and was resolved very quickly and efficiently. I am now able to visit my brother again. The whole experience was an eye-opener for me- my problem was dealt with kindly, efficiently, and quickly. Thank you very much from the bottom of my heart.

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Responses

Response from Barbara Siebel, Director of Nursing, Health Link 811, Primary Care Alberta 5 days ago
Barbara Siebel
Director of Nursing, Health Link 811,
Primary Care Alberta

Submitted on 2026-09-23 at 11:48 AM
Published on Care Opinion Canada at 12:00 PM

picture of Barbara Siebel

Thank you for taking the time to share your experience. I am so pleased to hear that your call to Health Link 811 provided you with timely support and helped connect you to the care you needed at Access 365.

Knowing that you were worried about your brother, it is especially meaningful to hear that you felt supported and that the process was quick, kind and efficient. This is exactly what we strive for ~ helping Albertans navigate the health system and access the right care at the right time.

I will be pleased to share your kind words with our Health Link 811 team. Feedback like yours is incredibly meaningful to our nurses and reinforces the important difference their clinical assessment, guidance and navigation can make for patients and families.

Thank you again for sharing your experience, and I hope both you and your brother are doing well.

Barb

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Response from Leanne Kiss, Program Manager, Calgary Foothills Primary Care Network 5 days ago
Leanne Kiss
Program Manager,
Calgary Foothills Primary Care Network

Submitted on 2026-09-23 at 12:15 PM
Published on Care Opinion Canada at 12:15 PM

picture of Leanne Kiss

Hello

Thank you for sharing your positive experience with the coordination of care between Health Link 811 and our Primary Care Network Access 365 Clinic.

We are so pleased that we were able to provide a timely appointment for you to get your rash checked and confirmation that it was a minor matter that did not impact you being able to visit your brother in the hospital.

To know that your experience was based on efficient, kind, and timely care, is so fulfilling to our staff, and is the reason that our Access 365 clinic exists and continues to collaborate with partners in the health system.

I will pass along your kind words to the Access 365 program manager, medical physician lead, and staff, and I know they will be very pleased to know how supportive and timely the care was, so that you could continue to support your brother.

Warmest Regards,

Leanne Kiss

Program Manager, Patient Engagement

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