"Helpful Referral for Child's Finger Injury"

Thank you for sharing your experience with Health Link 811. When a child may be injured, it can be a stressful and uncertain situation for parents or caregivers. It is wonderful to hear that our Nurse was able to provide clear, compassionate advice and help you navigate the next steps in your child's care.

Your feedback highlights the important role Health Link 811 nurses play in helping Albertans navigate the healthcare system and access the right care at the right time. The nurse's ability to ask clear questions, assess your child's symptoms, and facilitate a referral to community-based care helped ensure your child received timely attention while avoiding the inconvenience and uncertainty of a potentially lengthy urgent care visit.

This is exactly the kind of coordinated patient-centered care we strive to provide. I am very proud of the expertise, professionalism, and compassion our nursing team demonstrates every day.

Thank you for recognizing our nurse's efforts and for sharing your experience with us. We hope your child's finger is healing well and wish your family all the best.

Barb