Care Opinion

Text size

Theme

Language

Help with language translation
Help with reading or listening

Expressing My Gratitude

Posted By talonnf47

"Expressing My Gratitude"

About: Health Link 811 / Triage Nursing

(as the patient),

I would like to express my gratitude to Jessica (a nurse with the 811 information line); she was the only person who tried to help me resolve an issue that didn’t even fall directly within their scope.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Barbara Siebel, Director of Nursing, Health Link 811, Primary Care Alberta 2 weeks ago
Barbara Siebel
Director of Nursing, Health Link 811,
Primary Care Alberta

Submitted on 2026-10-20 at 11:28 AM
Published on Care Opinion Canada at 12:22 PM

picture of Barbara Siebel

Thank you for taking the time to recognize Jesica and share your experience with Health Link 811. I'm pleased Jessica, a triage nurse, listened to your concerns and made every effort to help you find the support you needed.

I value hearing how our nurses' compassion and commitment make a difference to the people we serve. Helping callers navigate their next steps is an important part of that care.

I will ensure your kind words are shared with Jessica and her leadership team.

Thank you, Barb

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k