Helpful impacts of patient feedback

James Munro, Director of Research and Development with Care Opinion, has highlighted how sharing feedback can result in a number of positive outcomes. Positive patient feedback can have beneficial effects on staff, including improvement in wellbeing. Sharing narrative feedback with staff, like the stories on Care Opinion Canada, can lead to measurable improvement in patient experience scores. Narrative patient feedback can impact individuals, teams, and even result in organisational change when shifting to a more open, less defensive learning organisation. 

For more information, see the blog Patient feedback is intervention, not just information | Care Opinion