We've talked about the purpose of Phase 1. Now we are going to take a look at the outcomes you will have ideally achieved before moving on to Phase 2 | Foundational Preparation.
They are broken down into three categories with each outcome being linked to a specific item in the action plan.
Organization
- Active support and commitment secured from the leadership.
- The impact of change on each stakeholder group is understood and key messages are developed according to the desired change impact.
- Leadership has a mechanism to be kept up to date with progress with the organizational change process and the role they can have to support momentum.
- Operational and Executive leads work collaboratively to position and align the Care Opinion platform with organizational priorities and values.
Set Up
- 1-5 key Site Administrators are identified to oversee the quality and implementation of the subscription scope.
Communication
- Potential champions are consulted with and set up to receive story alerts and respond to stories.
- Key messages are developed and ready for release to internal stakeholders.