There are several outcomes you will have ideally achieved before moving on to Phase 3, Soft Launch.
They are broken down into three categories with each outcome being linked to a specific item in the action plan.
OrganiZation
- Statement of Intent for the use of Care Opinion is agreed upon.
- Site Administrators:
- understand and are confident in the role and its responsibilities
- have attended training and feel capable of demonstrating platform features.
- Key stakeholders understand:
- the organization’s intent for using Care Opinion
- the basic principles of narrative, relational feedback and online safety
- key messages and how to promote Care Opinion and engage staff in the process.
Set Up
- Processes and key messages are developed to support staff in soft launch services through the change process and to help them understand, and gain confidence in the use of the platform.
- Staff members who require access to the platform and alerts of published stories during Phase 3 have been identified.
- Member Roles template is complete and shared with Care Opinion.
Communications
- A community awareness strategy is developed, including promotional plan and promotional materials (co-branded) to engage external stakeholders with the platform.