OrganiZation
- Staff and/or volunteers are assisting people to share their stories where this is appropriate.
Set-Up
- Processes are established to:
- actively support staff in soft launch services to engage with the platform
- equip and support responders to respond to stories appropriately.
- Leadership teams are set up on the Care Opinion platform to receive weekly digests.
Communications
Storytellers of soft launch sites:
- are aware of the organization’s partnership with Care Opinion
- are invited to share their stories of care experiences
- know how they can share their story and that it will be responded to
- believe their feedback is genuinely welcomed by the team.
The Communications/Marketing/Web Development team(s) have scheduled an update to the organization’s website to go live in Phase 4, prominently displaying:
- a commitment to welcoming and responding to narrative, relational feedback in the online environment
- Care Opinion Canada’s logo (high resolution, no pixilation)
- a blurb about the platform clearly stating that Care Opinion is independent to the organization, that stories are moderated for anonymity and safety, public, and will be responded to publicly.
- a call to action with a button (link) leading to a story telling page and/or a widget (either the stories widget or the storytelling widget).
Stories are being shared on the platform and are being responded to.