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"My Mother-in-Law's Horrible Experience with Doctor at PCN"

About: South Calgary PCN Wellness Centre

(as a relative),

My mother in-law saw one of the doctors at the PCN Wellness Centre and had what she says is the most horrible experience she has ever had with a doctor in Canada. She is hesitant to write this review but we feel this should not go unspoken. The doctor was seemingly demeaning and rude to her over some intake forms that got sent to her spam mail, saying that now they don't have time to take her history. At end of the appointment, they supposedly told her that she needed a translator next time she came in. This felt extremely insulting to my mother-in-law as she has improved her English substantially over the years and was never told such thing before. My mother in-law left extremely upset. She says she will never see this doctor again. We feel this was very unethical.

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Responses

Response from Sarah Allen, Communications Coordinator, Primary Care Services, South Calgary Primary Care Network yesterday
Sarah Allen
Communications Coordinator, Primary Care Services,
South Calgary Primary Care Network
Submitted on 2026-07-20 at 2:50 PM
Published on Care Opinion Canada at 2:50 PM


picture of Sarah Allen

Thank you for taking the time to share your mother-in-law's experience. We are very sorry to hear that she left her appointment feeling upset and disrespected. We understand how difficult it can be to share feedback like this, and we appreciate you bringing your concerns to our attention.

We are concerned about your mother-in-law's experience and would like the opportunity to learn more so we can better understand what happened. If your mother-in-law is comfortable doing so, we encourage her, or a family member on her behalf, to contact us at 403-668-8600 and ask to speak with our Clinic Manager, Paul.

Thank you for bringing this concern to us so we can discuss changes in order to meet our commitment to respectful, compassionate, and patient-centred care.

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