Care Opinion

Text size

Theme

Language

Help with language translation
Help with reading or listening

Frustration and Worries About Children's Vaccinations

Posted By vaccinemom

"Frustration and Worries About Children's Vaccinations"

About: Health Link 811 / Immunization Booking Primary Care Alberta

(as a service user),

I'm disappointed about how hard it is to book vaccinations for my kids. It appears that as of this year (2026), online bookings are no longer an option for scheduling children's immunizations at a community health clinic, even though that's been an option for the past several years. I find the website confusing - it still has links to book an appt which then point back to calling 811. I worry that these kinds of changes are going to impact vaccination rates for kids overall. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Reid Tansem, Manager, Specialized Support Team, Virtual MD and OCTP, Health Link 811 2 weeks ago
Reid Tansem
Manager, Specialized Support Team, Virtual MD and OCTP,
Health Link 811

Submitted on 2026-10-21 at 11:34 AM
Published on Care Opinion Canada at 11:37 AM

Good Morning vaccinemom,

Thank you for sharing your feedback with us.

I understand how frustrating it can be when you are trying to vaccinate your children and run into roadblocks. Due to limitations in the online booking tool, all children’s vaccine appointments must be directed to book through 811 to assist in the booking process. We recognize this step can be time-consuming and are hoping to improve the online booking tool in the future. For now, the booking team at 811 would be happy to assist you in booking your children’s vaccine appointments.

Again, I appreciate your feedback and will share this with our team to explore improvements in the future.

Thank you,

Reid

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k