Project Lead
It is strongly recommended that a Project Lead is appointed to oversee the implementation of the platform, particularly during phases one (1) to four (4). Ideally this is a staff member in a position of influence and leadership in order to build and maintain momentum whilst supporting staff through the change management process.
The Project Lead will also support Site Administrators when challenging conversations are required around organizational responses to stories.
Site Administrator
Each subscribing organization is required to appoint at least one (1) staff member as Site Administrator. They are responsible for:
- administering the platform for the service (e.g. maintaining, managing and ensuring the accuracy and currency of member listings and listings of services on the platform)
- liaising with Care Opinion (e.g. discussions about stories, responses and the progress of implementation), and disseminating communication about the platform (e.g. training sessions, webinars, learning resources)
- working with stakeholders with varying roles across different areas of the organization (e.g. quality and safety, clinical governance, patient experience, marketing and communications, consumer engagement, as well as clinical staff and volunteers).