Some stories sent to Care Opinion Canada may raise concerns that someone, or some people, are being abused or neglected. This site page sets out an overview for providers, staff and storytellers of how Care Opinion manage postings that have any level of concerns regarding the protection of vulnerable people.
Introduction:
Imagine Citizens Network and Care Opinion Canada have a comprehensive Moderation Policy and the protection processes sit within that framework. The Care Opinion Canada team has contact with storytellers in relation to their feedback, but not in a care giving role. However we acknowledge that the public may submit stories that reference a need for the protection of vulnerable persons and we have a responsibility to manage this safely.
How Care Opinion handles:
The Care Opinion Canada team reads all stories that are submitted on the Care Opinion website very carefully. We only see the part of the story that the storyteller wants to share. Care Opinion has few details about each storyteller. We ask for an email and postal code, which you can read about in our Privacy Policy. Nevertheless, we are reading personal details in each case of an individual’s experience of care and treatment, so we have to be very careful to look at anything which might indicate any concerns regarding vulnerable people. Imagine Citizens Network, and Care Opinion Canada, are not part of any governing body or front line service so our primary focus is ensuring that the right people are alerted to concerns so they can act accordingly. We are also concerned for the potential vulnerability of storytellers, relatives, and caregivers in relation to any action we take. All feedback is read by our team of moderators who will in consultation with senior colleagues take any actions necessary.