Organization
- Staff have a safe environment to discuss stories told and their experience with the platform, and feel supported in their continual engagement with the platform
- The number of staff and stakeholders reading stories continues to grow.
Set Up
- Stories are integrated with existing feedback mechanisms to provide a holistic view of the storyteller experience.
- Stories and reports are being used internally to inform discussions on organizational strategy, culture and the storyteller experience.
Communications
- Storytellers are aware of the platform and confident that their stories are genuinely welcomed, will be used to inform service improvement and will be responded to with compassion and respect.
- Community promotion tactics and campaigns are routinely employed to encourage storytellers to share their stories.
- Meetings and discussions are regularly held with Care Opinion staff to ensure optimal use of platform features and functions.
- The service has determined how Care Opinion will be measured for success in the organization (e.g. number of stories, changes made, percentage of highly critical stories received).
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